👋 We are a small operation, so please allow extra time for processing and shipping. You will receive a shipping confirmation email once your order is on the way!

We ship via USPS, UPS, and DHL - once your items have shipped, we are no longer responsible for any shipping delays within those respective shipping networks.

Please double check and verify your address at checkout. If your package has not been returned to us, we are unable to offer a refund or free replacement.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept returns based on defects or damage, and request photo documentation of any issues. If you were sent the wrong item email store@metrochicago.com.

Email store@metrochicago.com to start a return or for any other questions. If your return is accepted then we will provide instructions on how to send it back to us. Customer is responsible for shipping it back to us. In Store Returns are also accepted.

It make take 7-10 days for a refund to appear in your account

Unfortunately, we cannot accept returns on sale items, gift cards, or items for charity.

Gift cards are for merch only - not concert tickets!

We will hold your orders for up to 1 week in the Metro Store.

We cannot cancel once your order is placed!