👋 We are a small operation, so please allow extra time for processing and shipping. You will receive a shipping confirmation email once your order is on the way!
We ship via USPS and UPS - once your items have shipped, we are no longer responsible for any shipping delays within the USPS and UPS network.
Please double check and verify your address at checkout. If your package has not been returned to us, we are unable to offer a refund or free replacement.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Send Documentation of any Issues
We accept returns based on defects or damage, and request photo documentation of any issues. If you were sent the wrong item email firstname.lastname@example.org.
Ship or In Store Returns
Email email@example.com to start a return or for any other questions. If your return is accepted then we will provide instructions on how to send it back to us. Customer is responsible for shipping it back to us.
In Store Returns are also accepted.
It may take 7-10 days for a refund to appear in your account
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or items for charity.
Gift cards are for merch only - not concert tickets!
We cannot cancel once your order once it is placed.
Local Pick Up
We will hold your orders for 72 hours in the Metro Store.
The Metro Store is located at 3730 N Clark Street in the Metro Box Office. In between the entrance of Metro and the entrance of smartbar!
11-6 Monday - Saturday and during Metro Shows