Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We accept returns based on defects or damage, and request photo documentation of any issues. If you were sent the wrong item email store@metrochicago.com.

Email store@metrochicago.com to start a return or for any other questions. If your return is accepted then we will provide instructions on how to send it back to us. Customer is responsible for shipping it back to us.
In Store Returns are also accepted.

It may take 7-10 days for a refund to appear in your account

Unfortunately, we cannot accept returns on sale items, gift cards, or items for charity.